Refund policy
Return, Exchange, and Refund Policy
We do not accept returns or exchanges. Refunds are available only in cases of defects or damage to the product, and they are subject to product inspection. Refund requests can only be made within 14 days of receiving the item.
Refund Eligibility
To be eligible for a refund, the item must be defective, damaged, or incorrectly shipped. Refunds will be processed only after the product has been inspected. Please note that requests for refunds will only be accepted within 14 days of receiving the item. Refunds will not be granted if the item has been worn, used, or altered in any way.
Requesting a Refund
To request a refund, please contact us at info@innerchildlabel.com. We will evaluate the issue and, if applicable, provide instructions on how to return the item for inspection. Refunds will only be issued after the product has been returned and inspected.
Damages and Issues
Please inspect your order upon reception. If your item is defective, damaged, or if you receive the wrong item, contact us immediately so we can assess the situation and resolve it. We are not responsible for damage caused by improper use or handling after receipt.
Non-Refundable Items
Certain items are not eligible for a refund, including but not limited to:
- Items in perfect condition
- Items that have wear and tear
- Personal care products (such as beauty products)
Please contact us with any questions regarding specific items.
Refund Process
Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund. If your refund is approved, it will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card company.
If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at info@innerchildlabel.com.